Repairers' Roundtable

Economic downturn. Dealerships closing across the U.S.

Supply chain disruptions. Increased cycle time.

Consumers pocketing insurance checks.

The car companies are strategizing to reduce competition in the repair parts marketplace.
All this is squeezing collision repairers’ bottom line.

The Quality Parts Coalition is working to protect choice and competition in the
collision repair market.

Each year at the International Autobody Congress & Exposition (NACE) in Las Vegas, collision repairers gather to learn about pressing issues facing the industry and to take a look forward at what the future may hold for their businesses. During NACE 2008, the Quality Parts Coalition (QPC) heard from repairers why choice and competition are key ingredients to continued profitability and customer loyalty.

Check out what Kelly McCarty, Owner of Carty’s Collision Center, in Ontario, Calif. has to say about why marketplace competition is at the core of repair shops’ business models

Stacy Bartnik, Asst. Vice President and Director of Field Services for CARSTAR Franchise Systems, Inc., emphasized the importance of a consumer’s choice when repairing a vehicle:

What the Experts Say

“Customers depend on independent repairers to carry affordable alternative parts for necessary repairs. If we are unable to supply our customers with what they need at a price they can afford, a car company monopoly may well have a huge negative impact on our business.”
– Stacy Bartnik, CARSTAR

“The QPC is fighting for the rights of the American consumer and for the livelihood of the auto repair industry in the U.S. We at ABRA recognize the repair business will suffer if car companies gain a monopoly in the crash parts market. For this reason, we are dedicated to securing a permanent legislative change in 2009.”
– Tim Adelmann, ABRA